Moderating News Comments and Product Reviews
Website Product Reviews, News Comments, and Why We Moderate Them
Customer feedback is important to us. Product reviews and news comments help other reloaders make informed decisions, and they also help us improve what we do here at US Reloading Supply. Because of that, we actively encourage customers to share their experiences, ask questions, and leave constructive comments on our website.
That said, managing online comments—especially in today’s internet environment—is not as simple as it may seem.
Why All Comments Are Reviewed
Every product review and news comment submitted on our website is reviewed by our staff before it becomes public. This isn’t done to limit feedback or suppress opinions—it’s a necessary step due to the large volume of spam we receive daily.
On some of our worst days, we receive thousands of automated spam submissions, many of which have nothing to do with reloading, ammunition components, or our business at all. These range from fake promotional links to outright scams. To keep our site clean, relevant, and safe for our customers, every submission must be manually checked to ensure it actually pertains to the product or article it’s attached to.
Why So Many Reviews Show “Guest” as the Name
We receive reviews and comments from a variety of sources, including:
Our website
Email messages
Google and Yahoo reviews
In-store comments and customer feedback
Many customers prefer not to create an account or display their personal information publicly. When this happens, or when comments come from external sources, the reviewer name often appears simply as “Guest.”
This allows customers to share honest feedback without feeling pressured to create an account or disclose personal details—something we respect and intentionally allow.
The Downside of Anonymous Comments
While anonymous or guest comments are helpful for other customers, they do present one challenge: we often can’t reply directly.
For example, we recently received a comment asking why anyone would sell reloadable shotgun hulls when buying new ones may seem cheaper. That’s a great question—and one we’d be happy to explain in detail. Unfortunately, without contact information, the only way to respond is by posting a public reply under the comment itself. In many cases, we’re not confident the original poster will ever see it.
This is especially frustrating when:
A customer has a legitimate concern
A technical reloading question needs clarification
We could resolve confusion quickly with a direct response
How to Get the Best Response From Us
If you leave a comment or review that includes a question or concern, we strongly recommend also reaching out to us directly by email or phone. This allows us to respond promptly and make sure your question is fully answered.
We truly do value customer feedback—whether it’s about brass quality, reloading components, pricing, or general reloading practices—and we want to make sure important questions don’t go unanswered.
In Closing
Product reviews and news comments play an important role in the reloading community, and we appreciate everyone who takes the time to contribute. Our moderation process exists to protect the quality of our site and ensure comments remain relevant, useful, and spam-free.
If you ever have a question that matters to you, please don’t hesitate to contact us directly. We’re always happy to help.