We ship thousands of packages a year and roughly 1% of those are slowed in transit for a few days to a week. If your package is ‘lost’ in transit of has not arrived yet, you can check the status of it by entering your USPS tracking number (provided to you via email when it was shipped) and enter it at USPS.com® - USPS Tracking®. Please note: All claims about lost, damaged or missing packages or contents issues must be done within 60 days of shipping.
If the package has not showed movement within a couple of days you can go to USPS Missing Mail and file a search request and they will keep you updated with the status of your parcel.
Should be package be missing for at least 15 days, then a USPS Claim can be filed Domestic Claims | USPS for reimbursement.
Please note, you an also contact us when your parcel is missing, but we will do exactly the same as outline above.
If your carrier shows it has been delivered but your don’t have it, here are a few suggestions to start with.
If your package has been damaged, inspect it immediately for damage or missing contents. All packages we ship have been insured, so you can file a claim directly with the carrier, or contact us and we will do it for you. NOTE: ALWAYS save the original damaged package and anything that came with it for at least 60 days as the carrier may want to physically inspect it.