Billing vs Shipping Address Verification
For a long time, our policy regarding shipping has been as follows:
"Shipping to Other than Billing Address. Due to the large amount of credit card fraud, we only ship to the Billing Address. If you would like to use a Shipping Address rather than the Billing Address, we need a copy of an official statement confirming the address such as a utility bill, driver’s license, or government ID with your name and the shipping address shown. Email us a copy within 5 days of your order and we will update our records to allow you to always use that address. If you do not provide an official statement within 5 days of the order, it will be canceled, and your credit card will be fully refunded."
Thus far, we have been pretty lax about enforcing this policy. Unfortunately, credit card fraud and chargebacks are measurably on the rise, and we must react accordingly.
Additionally, we are changing the policy slightly so that we are allowing 2 business days for an official statement to be provided before the order will be cancelled and refunded.
Moving forward, if you wish to ship to an address other than your billing address:
Thank you for your consideration in this matter.