If you are not completely satisfied with any product you purchase from us, we will replace it with a like item or return the item to us for a full refund. This applies to any items that we make a mistake in or the product is defective. CONDITIONS: This does not apply to Ammunition, Smokeless Powder or Primers which can NOT be returned once shipped. The product must be in the same condition that we shipped it to the customer. The customer may choose to either replace that item with a similar or the same item, or will be refunded the amount in question. In the case of miscounted or the wrong item shipped (not the one on the order), we will replace the items with the correct items (and count). All claims about lost, damaged or missing packages or contents issues must be done within 60 days of shipping.
Once Fired Brass (OFB) Casings. Any OFB that is damaged and can not be used that exceed the number of casings specified on the package will be replaced. Refunds and replacements do NOT apply to casings that just need to be resized/trimmed or primer pockets swaged to resolve minor issues. Reloaders are expected to understand and be compentent in how to reload these types of casings.
Dirty, raw or bulk sale OFB products (usually sold by the pound) will only be replaced if the product does not have the correct weight. Damaged casings will not be refunded or replaced as we have not inspected them and the reloader has assumed that responsibility.
Always make sure you use the correct ammunition and bullets for your firearms. Before ordering, check your state and local laws for all applicable firearms and ammunition regulations.
We ship all reloading components with tracking information. Once product has been shipped, you may receive tracking information directly from USPS or UPS. You can always check the status of your order and the tracking number by signing in (if you created an account), and going to Account, Orders, Details. Please note, we can not file a claim, or do refunds on lost shipments until at least 15 days after the items were shipped. Any orders over $100 will require a signature. Contact your carrier for delivery instructions. High value items should not be left at the door due to theft.
Items ordered by mistake are not covered by this Guarantee. Should something be ordered by mistake or bullets are ordered when the customer thinks it is actually Ammunition, this does not apply. At our discretion, we may accept the return and refund the money excluding the cost of return shipping.
Incorrect Address. All orders placed have a copy of the order sent to the email address included with that order. Customers must ensure that the order and address is correct. All orders that are returned to us with an invalid shipping address will be charged the full shipping amount that we are billed from the carrier. The Order will then be refunded, minus the shipping amount.
Shipping to Other than Billing Address. Due to the large amount of credit card fraud, we only ship to the Billing Address. If you would like to use a Shipment Address other than the Billing Address, please provide us a copy of an official statement (utility bill, etc), Drivers License or id with your name and the shipping address shown. Email us a copy and we will update our records to allow you to always use that address. Otherwise the order will be cancelled if this is not provided within 5 days and your credit card fully refunded.
High Value Items. Some items that are high value or are easy to resell (at our loss), may at our descrition, require validation of payment and shipping address. Orders not validated within 3 business days will be fully refunded to the credit card.
Warrantees and guarantees are valid for original purchaser only. Resale or transfer to another party voids all warrantees and guarantees and refunds or exchanges are not allowed. Additionally, purchasing more than the allowed quantities in a 24 hour period for the same address, credit card or name is not allowed and will result in all purchases being canceled and the credit card refunded. On products that are limited quantities, the limits apply per household per day, except for powder and primers which are per household per week.
Persons using this site, and placing orders warrant that they are not prohibited by local, state or Federal law or any other regulation to receive, purchase, possess, or use ANY and ALL items purchased from US Reloading Supply. Due to the complexity of federal, state and local laws the customer is responsible for determining if a product is legal to import into his state and locality. We sell only to US delivery addresses and only to US citizens. By ordering from us you are certifying that you are at least 21 years of age, a U.S. citizen and that it is legal for you to receive and possess any products ordered
Additionally due to Federal regulations, you are prohibited from purchasing if you are a minor, drug addict, convicted felons illegal alien, the mentally ill and those convicted of a misdemeanor crime of domestic violence.
Additionally, you understand that the products are not reserved until payment has been received. The user understands that discharging, cleaning, or handling ammo and/or firearms may cause exposure to lead, a known hazardous product.
Some items are limited quantity items, please do not order more than the alloted number per day, per household. Powder and primers are alloted number per week per household. A second order for the same item will cancel all.
US Reloading Supply (USRS) makes all reasonable effort to include accurate and correct information on this website. However, USRS makes no guarantees or representations as to its accuracy. We are not liable or responsible for any inaccuracies, ommisions or errors. Prices are subject to change without notice. In the event that a product is listed incorrectly due to typographic, photographic, and/or descriptive errors, USRS reserves the right to refuse or cancel any orders placed due to the inaccurate listing. Images, photographs, descriptions, etc. do not necessarily represent the product in its entirety, they are shown for examples only.